Safety Measures

looking after the wellbeing of our customers & staff at the speech house hotel

The safety and wellbeing of our staff is our top most prioirity. As of the update in Government guidelines on Febuary 24th 2022, we have outlined below our hotel policy for the protection of our visitors. Please take a moment to read through before your visit to The Speech House.

Hygiene and cleaning

  • Sanitisers are strategically placed at all entry point to the Hotel and may also be supplied by our staff on request, at any time
  • Cleaning and sanitising is being carried out at regular intervals in all public areas, touch points, kitchens, bedrooms and meetings area
  • All cleaning materials and disinfectants used are approved and supplied by recognised suppliers, including Ecolab and DJB

During your visit

  • We request that customers continue to wear facemasks whilst moving around the hotel
  • We have arranged minimum contact at check-in. Guests may choose to check-in online and check-out electronically by communicating with us over the phone
  • Guests may request a face mask if they wish, whilst moving around the hotel ground floor areas
  • Guests may communicate with our Receptionist from their room using the in-house bedroom phone
  • We will give customers staying for more than one night the option to have their room serviced
  • Wherever possible we will take payment electronically, preferably by contactless card
  • Full invoices may be made available electronically or printed onto paper 

Food and liquor service

  • We will continue to do table service in all of our dining areas. Please respect the ‘Please wait to be seated’ notices on entry to the Orangery and Garden
  • All service equipment i.e. cutlery and crockery will have been washed at high temperature through our dishwashing machines
  • All glassware is washed separately by machine
  • Each dining table will be disinfected between use
  • Please be aware that our kitchen holds the highest food safety rating of 5 stars. This rating is awarded by the Environmental Health Authority
  • All our staff have received training on the guidance and our increased hygiene standards

Customer Health

    • We ask that if you have any symptoms related to COVID-19 that you take a Lateral Flow Test (LFT) before arriving on our premises
    • If the LFT is positive, we ask that you do not visit the hotel
    • If you have been in contact with anyone who has COVID-19, we request that you take a LFT before visiting the hotel and premises
    • If you have any queries or questions regarding this then please speak to a member of our team

Our Team and their Safety

  • We request that our staff wear face masks whilst serving customers and moving around the hotel
  • We request that our staff take regular lateral flow tests, and inform us of any positive results
  • The Hotel and each operating department have undergone a fully compliant risk assessment from which our training and operating procedures have been compiled
  • PPE is offered to all staff, including gloves, face visors, face masks, goggles, sanitiser and disinfectant for those who wish to use it

We sincerely hope that all the above measures outlined, will provide you with the confidence to visit us and use our facilities. Should you have any concerns please contact us with your queries and we will explain our reasoning behind all of our new procedures.

We look forward to meeting and welcoming you soon.

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